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Frequently Asked Questions

Who can get a OneCard?
Wayne State University full-time and part-time students, faculty, staff and alumni can get a OneCard.

Where do I get my OneCard?
The OneCard/Parking Service Center is located in the Welcome Center, 42 W. Warren Avenue, Suite 257. Please call (313) 577-CARD for more information. Our hours of operation are Monday through Friday 8:30 a.m. – 5 p.m. 

When can I get a OneCard?
Wayne State University students can get a OneCard once they have registered for classes. Faculty and staff can obtain a OneCard once they are hired and WSU alumni can get a OneCard once they join the Wayne State University Alumni Association.

What do I bring to get my OneCard?
Please bring photo identification with you. A valid driver’s license or passport are acceptable forms of photo identification.

What is a OneCard deposit machine/CSVT?
A OneCard deposit machine (CSVT – Cash System Value Terminal) allows you to deposit cash to add value to your OneCard. Just insert your card, select the deposit function, deposit your cash and you can access your account immediately. Please note that denominations of $1, $5, $10 and $20 are accepted.

CSVT machines are located throughout campus. Please click here for a complete list of CSVT locations.

What are the minimum and maximum amounts that I can deposit on my OneCard?
The minimum amount you may deposit online is $15. The minimum deposit amount at a OneCard deposit machine (CSVT) is $1. The maximum amount allowed on the OneCard is $300.

Does the OneCard deposit machine/CSVT give change?
No, the OneCard deposit machine does not give change. You can only add the exact amount you would like to deposit.

How do I add money to my OneCard?
1. Visit pipeline.wayne.edu and select the Quick Deposit icon
2. Pay by check or money order at the OneCard/Parking Service Center in the Welcome Center, suite 257
3. Visit a OneCard deposit machine/CSVT

What if my OneCard is lost?
If your OneCard is lost, go to pipeline.wayne.edu immediately and deactivate your OneCard. If you cannot get online, call the OneCard/Parking Service Center at (313) 577-CARD during business hours and a representative will deactivate your card. To get a replacement OneCard, you will need to fill out a Replacement Form and return it in person to the OneCard/Parking Service Center and a new OneCard will be issued to you for a $10 fee.  Accpetable forms of payment for the replacement fee are check, cash or money order only.

What if my OneCard is stolen?
If your OneCard is stolen go to Pipeline immediately and deactivate your OneCard. If you cannot get online, call the OneCard/Parking Service Center at (313) 577-CARD during business hours and a representative will deactivate your OneCard. To get a replacement OneCard, you will need to fill out a Replacement Form and return it in person to the OneCard/Parking Service Center. Please note that you must supply a police report number in order for the OneCard office to waive the $10 replacement fee.

Is there a fee for my one OneCard?
No, there is no fee for your first OneCard. However, if you lose your OneCard, a replacement fee of $10 will be charged to obtain a new OneCard.

Why is my OneCard not working?
There are a number of reasons why a OneCard may stop working. Some of the more common reasons are:

  • Your OneCard is bent or cracked
  • The magnetic stripe on your OneCard is scratched
  • The magnetic stripe on your OneCard has become demagnetized
  • There isn’t any money in your OneCard account
  • Your OneCard has expired

Please note that you will need to bring your OneCard to the OneCard/Parking Service Center so the problem can be diagnosed.

What if my OneCard is damaged or not working?
If your OneCard is damaged or not working, please bring it to the OneCard/Parking Service Center in the Welcome Center, suite 257 and a representative will determine if your card is still functional. A OneCard with normal wear and tear will be replaced at no charge.

Can I get cash back from my OneCard?
No, refunds are not available so please make sure that you add money to your OneCard accordingly.

If I leave WSU, what happens to money left on my OneCard?
When you leave Wayne State University, you will get a refund if you have more than a $5 balance on your OneCard. Please note that it will take 4 to 6 weeks for a refund. Contact the OneCard/Parking Service Center to process your request.
 

Can I have more than one OneCard?
No, for security reasons we cannot allow you to have more than one OneCard.

What if I do not like the picture on my OneCard?
We will be more than happy to take another picture for you, but please note that you will be charged the $10 replacement fee.

How do I set a low balance warning on my OneCard account?
(1) Log in to WSU Pipeline with your WSU AccessID and password.
(2) Within the My Pipeline Links section on the left and under the WSU OneCard heading, click Access OneCard Account.
(3) On the right side of the personalized WSU OneCard page that loads, select Low Balance under the Personalize heading.
(4) Within the Low Balance Settings section that displays in the center you can enter in a balance minimum in the Minimum box.
(5) Enter one or more e-mail addresses in the Email box(es) below, and when your balance drops below this minimum, an alert e-mail will be sent to these addresses.
(6) Click save.